Health Risk Assessment
Identification and understanding individual health risks is critical to successful health trend management. SHS utilizes a Health Risk Assessment (HRA) questionnaire to capture and identify health and lifestyle data. This information is used to generate a personalized, online health profile that provides a holistic view of an individual's health status and risks.
The confidential HRA consists of a carefully crafted set of questions that provides a complete view of the individuals' health status and risk score. This questionnaire also serves as a baseline against which members' progress and future health risks may be measured.
Biometric Data
SHS can help coordinate biometric on-site or individually scheduled lab screenings to obtain clinical lab values that electronically update the HRA. This information provides critical insight to an individual's health and is also used for monitoring and supporting appropriate preventative care strategies.
Predictive Modeling
Working with SHS, employers can have access to multiple predictive modeling reports and tools that look at lifestyle, biometrics, claims and gaps in care to provide baseline and forecasted areas of risk and related claim costs. This data allows the employer to design strategies for effective, measurable health management programs and supporting benefit plans.
SHS can also provide additional claim analytics as a part of an employer's health management program. Utilizing claim feeds and partnering with an industry leader in claim data management, SHS can identify critical areas of risk and cost as well as analyze and manage health compliance issues for an employee group. This information is provided in aggregate for the employer to measure program effectiveness and overall health compliance for its workforce.
Risk Stratification
Based on identified risks and associated risk scores, SHS aligns an employee with a personal Health Coach to support personalized targeted interventions that focus on key categories:
Chronic Conditions
Asthma Obesity COPD Diabetes Hypertension Hyperlipidemia CAD CHF Lifestyle Issues
Poor Nutrition Exercise Weight Management Pre-Diabetes Stress Smoking Good Health
Preventative Support Health Maintenance Personal Health Profiles
An employee's completed HRA provides the basis for a personalized health report that details their health status and identified risks. From this online profile, the most appropriate and effective interventions can be defined and prioritized. The employee is contacted by a Health Coach to review the report and discuss any identified risk. Interventions are customized to the individual's health, personal goals and engagement preferences.
Personalized Support & Intrinsic Coaching
Strategic Health Services provides personalized, targeted coaching interactions to promote long-term lifestyle change and health improvement. SHS Coaches utilize an Intrinsic Health Coaching methodology to elicit an individual's focus and critical thinking. Using these coaching techniques, the employee is better able to discover and take the steps that allow success, overcoming prior challenges and barriers to achieve improved health.
Making and sustaining behavior changes that positively impact health requires ongoing personal support. Past studies have shown that individualized online coaching through www.MyPathwaytoHealth.com™ produces considerably greater results when compared with information-only educational materials and static websites.
Employees working with their personal Health Coach develop an Individual Action Plan to address specific personal health goals and are further supported by ongoing consultations with their Health Coach both on a telephonic and on an online basis.
Through www.MyPathwaytoHealth.com™, the employee also has access to interactive support such as tracking and monitoring tools, and educational health materials. As employees participate, they learn to identify how to gain control over their health, both short and long term, improving their overall health status.
Care Management
Support employees with a team of diverse and experienced healthcare professionals who provide assistance with a wide range of high dollar health-related issues.
Where appropriate, Strategic Health Services staff collaborates with physicians to educate and ensure compliance with medical protocols, treatment plans and prescriptions, and can provide large case management, precertification and utilization review.
Participation is critical to the success of any health management initiative. To maximize participation, Strategic Health Services utilizes a state of the art online employee health portal as well as a full complement of proven communication techniques for promotion, recruitment, incentives utilization, and care management. SHS' proprietary health management systems enable Health Coaches access to critical elements related to employees' health status, motivational insight and real time progress and activities to drive more effective and sustainable health improvement outcomes.
Online Personal Health Portal
SHS provides employees a personalized secure health portal, www.MyPathwaytoHealth.com™, to help employees succeed on their journey to better health. This personalized secure health portal can be key to ongoing engagement, interaction and success. It provides employees with a robust online health system, protecting their privacy, promoting action and providing access to interactive tools, resources and support including:
• Employee Dashboard
A personalized webpage providing a snapshot view of an employee's identified health issues and allowing access to personal health data, tools and a personal Health Coach with just one click.
• Individualized Action Plan or MAP
Working with their personal Health Coach, an employee can identify their health goals and action steps to help reach specific goals and achieve real results.
• Interactive Health Trackers
Ongoing tracking and monitoring are an important part of the portal providing valuable feedback on health status and progress. Some interactive trackers identify where a reading falls (low, moderate or high risk) and alerts for any readings that may be at a dangerously high level. Trackers also provide the ability to document challenges, producing key information important to building and maintaining success.
• Educational Materials
Through an extensive health library, employees have access to information on many health issues. My Pathway to Health automatically drives health content relevant to an employee's individual risks to the portal's employee dashboard for easy access. In addition, electronic brochures on chronic conditions and lifestyle issues are also available
• Health Records
Tracking progress, concerns and trends is made simple with the ability to store previous years' lab results, Personal Health Profiles and Risk Assessments. This allows for easy access to current health information for personal reference, a place to document progress and relevant information to share with personal physicians and also for year-to-year comparison of health risks and progress.
• Secure Messaging
Through the My Pathway to Health website, secure messages can be conveniently sent to and from the employee's personal Health Coach to provide health updates and discuss health issues or questions.
• Electronic Reminders
Reminders can be set up or disabled through your account settings. Automatic reminders are generated to help employees maintain participation, keep up to date on tracker entries, Health Coach interaction, and recommended preventive testing.
Communication & Incentive Strategies
SHS works with employers to design incentive strategies and communication plans tailored to their workforce. Developing a targeted incentive program that promotes participation and customizing targeted, repetitive and attention-getting communications to encourage employees is critical. Communication strategies including outreach tools, newsletters, and email reminders are developed to support each phase of the program and can be customized to the employer's culture and program name. For those who don't have a program name, Strategic Health Services offers access to Pathways to Health and the MyPathwaytoHealth.com™ personalized web site.
Results Based Wellness Incentives
SHS believes appropriately aligning accountabilities is key to successful health trend management and health improvements. We partner with an industry leader in results based wellness incentive planning to help employers design programs that better align employees, their modifiable health risks and their premiums. These plans not only drive participation, they can offer employers unique funding options for their health management initiatives. We help the employer determine the best approach to incentives for their program and their population
Strategic Health Services provides aggregate reports for the employer to measure program effectiveness. Employers receive aggregate reports assessing the health status of their workforce and comparisons to national norms.
Reports available through Strategic Health Services provide important information for employers, as well as guidance on where emphasis and investment should be placed to produce the greatest result. In addition to risk stratification reports, participation reports, utilization reports, and employee satisfaction surveys are available.
Predictive modeling reports and tools reflect the conditions that are driving the company's health care costs as well as forecasting future claim costs and the impact of lost productivity.
SHS' quarterly reporting provide ongoing assessment data as well as participation and engagement including the overall progress of the workforce to meet identified health goals.
If claim data is made available, claim costs and gaps in care are tracked to reflect the impact of the program. Over time, changes in the workforce overall health status is monitored and evaluated to optimize program spending and to determine the return on investment.
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