Identification of risk is a critical factor in realizing improvement in health and reduction in healthcare expense. SHS utilizes multiple tools to identify the risk of an individual and a workforce.
The SHS' HRA process generates unique predictive modeling forecasts and aggregate group reporting capabilities that provide your clients insight to their workforce's health risk from a medical and lifestyle perspective.
Health Risk Assessment
The confidential online Health Risk Assessment coupled with biometric screening options captures health and lifestyle data and is the basis for a personalized health profile that provides a holistic view of each employee's health status, specific health risks and health score. This questionnaire also serves as a baseline against which participants' progress and future health risks may be measured.
Biometric Data
SHS can help coordinate biometric on-site or individually scheduled lab screenings to obtain clinical lab values that electronically update the HRA. These values are also used for monitoring and supporting appropriate preventive care strategies.
Predictive Modeling
Working with SHS, employers have access to multiple predictive modeling reports and tools that look at lifestyle, biometrics, claims and gaps in care to provide baseline and forecasted claim costs. This data also allows you to help your client design strategies for effective, measureable health management programs and supporting benefit plans.
Claim Analysis & Health Compliance Tracking
SHS can also provide additional claim analytics as a part of your client's health management program. Utilizing claim feeds and partnering with MEDai, an industry leader in claim data management, SHS can identify critical areas of risk and cost. This partnership also allows SHS to manage and help address health compliance issues for an employee group. Information is provided in aggregate to your client to measure program effectiveness and overall health compliance for its workforce.
Risk Stratification
Based on identified risks and associated risk scores, SHS aligns an employee with a personal Health Coach to support personalized targeted interventions that focus on improving and maintaining health. SHS programs focus on:
• Keeping the healthy healthy with preventative and health maintenance initiatives
• Better managing chronic conditions and
• Changing unhealthy lifestyle behaviors
Personal Health Profiles
Your client's employees' completed HRAs will provide the basis for personalized health reports that detail their health status and specific health risks. From these on-line individual profiles, the most appropriate and effective interventions can be defined and prioritized. The employee is contacted by a SHS Health Coach to review the report and discuss any identified risk. Interventions are then customized to the employee's health, personal goals and engagement preferences.
Personalized Support & Intrinsic Coaching
Strategic Health Services provides personalized, targeted coaching interactions to promote long-term lifestyle change and health improvement. SHS Coaches utilize an Intrinsic Health Coaching methodology to elicit an individual's focus and critical thinking. Using these coaching techniques, the employee is better able to discover and take the steps that allow success, overcoming prior challenges and barriers to achieve improved health.
Making and sustaining behavior changes that positively impact health requires ongoing personal support. Past studies have shown that individualized online coaching through www.MyPathwaytoHealth.com™ produces considerably greater results when compared with information-only educational materials and static websites.
Employees working with their personal Health Coach develop an Individual Action Plan to address specific personal health goals and are further supported by ongoing consultations with their Health Coach both on a telephonic and on an on-line basis.
Through www.MyPathwaytoHealth.com™, the employee also has access to interactive support such as tracking and monitoring tools, and educational health materials. As employees participate, they learn to identify how to gain control over their health, both short and long term, improving their overall health status.
Care Management
Support employees with a team of diverse and experienced healthcare professionals who provide assistance with a wide range of high dollar health-related issues.
Where appropriate, Strategic Health Services staff collaborates with physicians to educate and ensure compliance with medical protocols, treatment plans, and prescriptions and can provide large case management, precertification and utilization review.
Participation is critical to the success of any health management initiative. To maximize participation, Strategic Health Services will work with your client utilizing a state of the art online employee health portal as well as a full complement of proven communication techniques for promotion, recruitment, incentives strategies, and care management.
Online Personal Health Portal
SHS provides employees a personalized secure health portal, www.MyPathwaytoHealth.com™, to help them succeed on their journey to better health. The health portal provides a variety of tools and capabilities to drive participation and maintain program engagement including access to interactive tools, resources, and support.
• Employee Dashboard
A personalized webpage providing a snapshot view of an employee's identified health issues and allowing access to personal health data, tools and a personal Health Coach with just one click.
• Educational Materials
Through an extensive health library, employees have access to information on many health issues. My Pathway to Health automatically drives health content relevant to an employee's individual risks to the portal's employee dashboard for easy access. In addition, electronic brochures on chronic conditions and lifestyle issues are also available.
• Health Records
Provides for ongoing comparisons of progress and results with storing capabilities of previous year's lab results, Personal Health Profiles, and Health Risk Assessments. This allows for easy access to current health information for personal reference, a place to document progress and relevant information to share with personal physicians and also for year-to-year comparison of health risks and progress.
• Secure Messaging
Through the My Pathway to Health website, secure messages can be conveniently sent to and from the employee's personal Health Coach to provide health updates and discuss health issues or questions.
• Electronic Reminders
Reminders can be set up or disabled through your account settings. Automatic reminders are generated to help employees maintain participation, keep up to date on tracker entries, Health Coach interaction, and recommended preventive testing.
Communication & Incentive Strategies
SHS works with employers to design tailor targeted, attention-getting incentive programs and communications to encourage employee participation. Communication strategies including outreach tools, newsletters, and email reminders are developed to support each phase of the program and can be customized to the employer's culture and program name. For those who don't have a program name, Strategic Health Services offers access to Pathways to Health and the MyPathwaytoHealth.com™ personalized web site.
Results Based Wellness Incentives
We help the employer determine the best approach to incentives for their program and their population. SHS believes appropriately aligning accountabilities is key to successful health trend management and health improvements. We partner with an industry leader in results based wellness incentive planning to help employers design programs that better align employees, their modifiable health risks and their premiums. These plans not only drive participation, they can offer employers unique funding options for their health management initiatives.
Strategic Health Services provides aggregate reports for you and your client to measure program effectiveness. Employers receive aggregate reports assessing the health status of their workforce and comparisons to national norms.
Reports available through Strategic Health Services provide important information for employers, as well as guidance on where emphasis and investment should be placed to produce the greatest result. In addition to risk stratification reports, participation reports, utilization reports, and employee satisfaction surveys are available.
Predictive modeling reports and tools reflect the conditions that are driving the company's health care costs as well as forecasting future claim costs and the impact of lost productivity.
SHS' quarterly reporting provide ongoing assessment data as well as participation and engagement including the overall progress of the workforce to meet identified health goals.
If claim data is made available, claim costs and gaps in care are tracked to reflect the impact of the program. Over time, changes in the workforce overall health status is monitored and evaluated to optimize program spending and to determine the return on investment.
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